The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in rooms
Parking
GBP 14.97 per day
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Bowling
Golf course
Billiard tables
Guest Parking
Electric kettle
Services
Pet amenities available
Housekeeping
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Indoor swimming pool
Live entertainment
Garden area
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Rollaway beds
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Dunalley Street,
Cheltenham,
United Kingdom,
GL50 4AP,
Gloucestershire
Map view
street view
Dunalley Street,
Cheltenham,
United Kingdom,
GL50 4AP,
Gloucestershire
City landmarks
Park
Pittville Park
1.0
km
Pittville Pump Room East Approach Drive Pittville Park
Pittville Pump Room
1.5
km
Unnamed Road
The Minotaur and the Hare
800 m
Montpellier Walk
Montpellier District
1.2
km
Fountain
The Neptune Fountain
650 m
Imperial Gardens Imperial Square
Gustav Holst Statue
850 m
Event hall
Cheltenham Town Hall
1.1
km
Stadium
The Abbey Business Stadium
1.1
km
Park
Montpellier Gardens
1.4
km
Lansdown Road Maxima Forum
World War I Museum
1.4
km
Park
Imperial Gardens
980 m
Church
Cambray Baptist Church
640 m
The Promenade
750 m
Night club
MooMoo Clubrooms
710 m
Keynsham Rd
Sandford Parks Lido
1.7
km
High St
Sandford Park
1.1
km
Gallery
Park Gallery
970 m
Bramery Business Park Alstone Lane Unit 2C
Brennen & Brown
1.7
km
Nearby
Gallery
The Wilson
510 m
Museum
Holst Birthplace Museum
510 m
Mall
Wishing Fish Clock
590 m
Cheltenham Minster
340 m
Amusement Park
The Play Farm
180 m
Mall
The Brewery Quarter
150 m
Spa Centre
The Cheltenham Spa
590 m
Church
Cheltenham Minster St. Mary's
330 m
Shopping Area
Regent Arcade Shopping Centre
530 m
Shopping Area
John Lewis & Partners Cheltenham
580 m
Garden
Winston Churchill Memorial Gardens
680 m
3 Market Street
Cotswold Craftsmen Gallery
560 m
Restaurants
The Real China
180 m
Unit 12 The Brewery
The Bayshill
390 m
85
Starbucks
240 m
St. Margarets Road
Paparrito's
360 m
214-216 High Street
Wakame
350 m
304 High Street
School House Cafe
320 m
St. Pauls Road
Go Peri
360 m
321 High Street
Domino's Pizza
360 m
317 High Street
O'Hara's Coffee House
420 m
35 St. Georges Place
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
friendly staff
great location
limited dining options
lack of cleanliness
7.4/10
Very good
Rooms
7.2
Location
8.6
Service
8.2
Dining
6.8
Guest reviews
7.4/10
based on 10 reviews
4/5
based on 887 reviews
8.0
8.0/10 based on 3158 reviews
#13 of 26 hotels in Cheltenham based on Tripadvisor
Douglas
United Kingdom,
February
2024
7.2/10
My stay at this hotel was overall enjoyable. The rooms were not as clean as I had hoped, and some more storage space would have been useful. However, having a sofa in the room was a nice touch. The service was exceptional, with the staff being incredibly helpful and attentive, making my stay outstanding. The location was perfect for our family stop off on the way to Cornwall, being close to restaurants and bars. The dining experience was a bit lacking, especially for vegetarians, but the facilities were decent.
Rooms
6.0
The rooms could benefit from more wardrobe and drawer space, and cleanliness was lacking. Having a sofa in the room was a nice addition.
Service
9.0
The service was great, with the staff being very helpful and going out of their way to make my stay lovely. They even printed my boarding passes, showing a high level of attention.
Location
9.0
The location was ideal for us, being close to restaurants and bars, making it a comfortable and well-priced stop off for our family.
Dining
5.0
The dining experience was not strong, and the lack of hot options for vegetarians was disappointing. The value for money could be better.
Facilities
7.0
The facilities were decent and met our needs during the stay.
friendly staff
limited dining options
Ray
United States,
January
2024
8.2/10
My stay at the hotel was a pleasant experience overall. The rooms were spacious, with a good shower and a lovely view overlooking the courtyard. The service was exceptional, with the staff being very helpful and friendly. The location was convenient and central, with easy parking options and proximity to dining spots. The dining experience was delicious, although a bit chaotic during busy times. However, the hotel could improve on offering more diverse dining options. Overall, a comfortable stay with great service.
Rooms
8.0
The rooms were airy, spacious, and had a good shower. I appreciated the courtyard view after my previous disappointing experience at a different hotel.
Service
9.0
I found the staff to be very helpful and friendly. They went above and beyond, even decorating the room with decorations I provided. The information about breakfast timing was also thoughtful and convenient.
Location
9.0
The hotel's location was central and convenient, close to parking and dining options. The whole team, especially Lauren, Denny, and Debs, were professional and friendly, adding to the pleasant stay. The proximity to the car park and the brewery quarter made it a great choice.
Dining
7.0
The dining experience was enjoyable with delicious options, although the hotel could offer more diverse choices. Despite some chaos during busy times, the overall quality of the food was good.
Facilities
8.0
The hotel facilities were well-maintained, adding to the overall comfort of the stay.
Chris
United Kingdom,
December
2023
7.6/10
My stay at the hotel had its ups and downs. The room was a bit noisy with the air conditioning and toilet extractor running all night, but the view over Cheltenham was nice. It took a while for the room to heat up, and there was a constant dripping sound which disturbed my sleep.
Rooms
6.0
The room had a slight view over Cheltenham but was noisy with the air conditioning and toilet extractor on all night. It took a while to heat up and there was a dripping noise that persisted throughout the night.
Service
8.0
The staff were very helpful and friendly, especially considering the perfect location for shopping and dining. They even gave me an extra towel for free. However, there was a minor incident with a receptionist sounding a bit frustrated.
Location
9.0
The hotel's location was very convenient, near the town centre, restaurants, bars, shops, and local attractions like the cinema and bowling. Despite being in the town centre, it was close to various amenities.
Dining
7.0
The dining experience was good overall, but a bit more expensive than I usually pay. The food was decent, but the pricing was slightly higher for my usual budget.
Facilities
8.0
The gym facilities offered were impressive, and despite the noise in the room, the amenities were satisfying overall.
convenient location
noisy room
Jim
United Kingdom,
December
2023
8.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious and well laid out, but unfortunately, they had a lingering smell of smoke. On the bright side, the rooms were of good standard, spotlessly clean, and featured a nice en-suite bathroom with a good-sized shower. Overall, my stay was comfortable and the room was clean.
Rooms
8.0
The rooms were comfortable and clean with a nice en-suite bathroom.
Service
9.0
The staff members were wonderful, very helpful, and friendly. However, there was a slight hiccup when we waited a bit too long to be served at the bar late at night, but they made up for it by offering us a free meal via room service. The housekeeping and the welcome drink service were also pleasant.
Location
9.0
The location was convenient, situated literally across the road from the pedestrianised 'brewery quarter,' offering plenty of nearby food and drink options. Additionally, it was only a short walk away from the main sights and other pubs and restaurants.
Dining
7.0
The dining experience had its ups and downs. While the food was good, there could have been more vegetarian and vegan breakfast options. The grab-and-go breakfast setup was a bit chaotic, but the salads were particularly craveable if you're looking for lighter options.
Facilities
8.0
The hotel's facilities were sufficient for my needs during the stay.
Lisa
United States,
November
2023
7.6/10
The hotel was comfortable and a good size, but a bit run down. We couldn't make the room warmer due to the thermostat issue. The location was fabulous, right in the town center with easy access to food and drink options. The dining experience was good with a buffet breakfast. Service was friendly but a bit defensive with light criticism.
Rooms
7.0
The room was comfortable and a good size, although a bit run down with an issue in regulating the temperature. The air-conditioning units on the roof converted well into a room for a family of four.
Service
7.0
The service was friendly but a bit defensive when faced with light criticism. However, they were apologetic and made up for it by offering a free meal via room service. Also, the staff was nice and helpful with bus times and room adjustments.
Location
9.0
The location was a really welcoming surprise, conveniently situated in the town center near the pedestrianized 'brewery quarter,' making it easy to explore nearby sights, pubs, and restaurants. Additionally, the short-stay car park across the road was a convenient perk.
Dining
8.0
The dining experience was better than expected with a good buffet breakfast, especially if you're not looking for a full English. Home-baked bread was a nice touch.
Facilities
7.0
The facilities were decent, and the housekeeping was good. However, there were some trays with nowhere to rest.
Roger
United Kingdom,
September
2023
7.2/10
The hotel offers nice size rooms that are warm, clean, and great value for money in a central location. The staff is helpful and friendly, although parking can be a downside. The location is brilliant, central to everything, and ideal for various activities. The dining experience is mixed, with decent continental options but lacking in staff during peak times.
Rooms
8.0
The room was a nice size, warm, and great for the price I paid. The beer garden opposite our room was a lovely addition.
Service
7.0
The staff was very helpful, allowing me a later check-out. They were friendly and accommodating overall. One downside is the parking in the multi-storey next door.
Location
9.0
The location was brilliant, central to everything, with great access to attractions and dining options.
Dining
6.0
The dining experience was decent, with continental options available. However, there were times when the service lacked staff during breakfast.
Facilities
6.0
The hotel offers basic facilities but lacks certain amenities. However, the proximity to the Brewery Quarter with discounts adds value.
Great location
Limited dining staff
Jamie
United Kingdom,
July
2023
7.4/10
The hotel had a convenient location within walking distance to the town, near restaurants and bars. The rooms were a bit tight for storage and not entirely soundproof but comfortable overall. The service was top-notch with the Deputy Manager going above and beyond. However, the dining options were average at best, and there were some cleanliness issues in the area.
Rooms
7.0
The rooms were a bit tight for storage and not entirely soundproof but comfortable overall.
Service
9.0
The service was exceptional, with the Deputy Manager going above and beyond. The staff worked hard and were very helpful.
Location
8.0
The hotel was conveniently located within walking distance to the town, near restaurants and bars. Paying for parking across the road was a downside.
Dining
6.0
The dining options were average at best, with buffet-style offerings.
Facilities
7.0
The facilities were satisfactory but there were some cleanliness issues in the area.
Marc
United States,
July
2023
8.2/10
I had a pleasant stay at the hotel, enjoying the central location and friendly staff. The room was quiet and had a slightly larger window, offering a nice view, although the dining experience was not perfect due to overcrowding at breakfast. The facilities were good, and overall, it was a value for money stay.
Rooms
8.0
My room was quiet and had a slightly larger window, which I appreciated. The staff were polite and made sure everything was in order.
Service
9.0
The service was excellent, with the staff being very helpful, welcoming, and approachable. Special thanks to Alex for allowing me a later check-out, making my stay more enjoyable.
Location
9.0
The hotel's central location in Cheltenham was brilliant, close to everything, including restaurants and bars. Despite some indifferent responses from others nearby, the overall proximity to attractions made it a convenient choice.
Dining
7.0
While the breakfast was continental, I didn't mind it, though the overcrowding could have been avoided. I would have preferred more options, like a full English breakfast.
Facilities
8.0
The hotel had good facilities, and I particularly enjoyed the welcome drink. The discounts at the car park next door and the food and drink outlets in the modern Brewery Quarter added to the conveniences.
Great location
Overcrowded breakfast
Alison
United Kingdom,
June
2023
7.6/10
The Holiday Inn had some great perks like close proximity to town centre and Brewery Quarter, discounted parking, and access to nearby facilities. The rooms, although a bit small for three people and had some issues like a bleach spill on the carpet and no air conditioning, were well-designed with excellent beds. The service was mostly helpful and even arranged a complimentary bottle of wine for our anniversary, but did encounter a rude encounter regarding room availability. The location was very convenient for our activities, being near shops, cinema, bars, and cafes, although we did notice some minor cleanliness issues in the shower area. The dining experience was enjoyable with a good variety available, especially the succulent steaks. Overall, it was a mix of positives and negatives throughout our stay.
Rooms
7.0
The rooms were a bit small for 3 people, but were nicely designed with excellent beds.
Service
7.0
The service was generally helpful, arranging a complimentary bottle of wine for our special occasion, but there was a rude encounter with room availability.
Location
8.0
The location was convenient for our activities, with easy access to the town centre and nearby attractions.
Dining
8.0
The dining experience had a good variety available, particularly the succulent steaks.
Facilities
8.0
The hotel provided access to nearby amenities and facilities such as the pool and gym.
Eugene
United States,
May
2023
7.4/10
The hotel had more than enough sleeping space for us, and we were pleased with that. The room with air conditioning was a plus, especially with the expected hot temperatures during our stay. However, a bit more cleaning was needed in the bathroom, and the pool was a letdown.
Rooms
7.0
The room provided more than enough sleeping space for us, which we were very happy with. The air conditioning was a lifesaver given the exceptionally hot temperatures predicted during our stay, but the bathroom needed a bit more cleaning.
Service
8.0
The service was very welcoming and nice. They even gave me a local discounts sheet for nearby restaurants before I checked in, which was a thoughtful gesture. The late check-out they allowed me was very helpful, and the room was nice, clean, and comfortable. However, I found a stain on the carpet runner by the bar on the first night of my stay.
Location
7.0
The location was central to everything and not a far walk to Montpellier either. However, the presence of dirty cigarette dumps and shot glasses from the previous night was off-putting.
Dining
7.0
The dining experience was good, with food cooked well and kept fresh. However, it felt a bit tired, and I preferred a notch above the usual buffets like at Holiday Inn.
Facilities
8.0
The hotel had 25% parking for guests, which was convenient. The modernity was close to the town center, but I wished there was a larger breakfast area.
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